Not receiving our emails?

Emails are sometimes incorrectly filtered as spam. Open your spam or junk folder and search for emails from @thecompliancepeople.co.uk or @legislationupdateservice.co.uk.

If you find the email there, mark it as Not spam or Not junk to help your mail client recognise our emails as trusted in future.

Add our sending domains to your email client’s safe senders or allowed senders list. See the Instructions by email client section below for step-by-step guidance for Outlook, Gmail, and Apple Mail.

The exact details you need are in the Sending details for allowlisting section further down this page.

Corporate email environments often have gateway-level filters that operate independently of your own settings. If steps 1 and 2 have not resolved the issue, share the Sending details below with your IT or email administrator and ask them to:

• Allowlist our IP addresses at the mail gateway.
• Add our sending domains to the permitted senders list.
• Check whether emails are being quarantined rather than delivered to spam.

Make sure the email address registered on your account is correct and active. If you think there may be a typo, or you have recently changed your address, contact our Support team and we can update it for you if you’re unable to sign in.